Refund policy

At Arch + Skin, we carry professional, medical-grade, and clinical skincare products selected for performance, product integrity, and safety. Due to the nature of these products, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or refunds on purchased products once an order has been placed.

This policy exists because skincare products are considered personal-use items and must be stored, handled, and maintained under proper conditions to preserve safety and efficacy. Once products leave our possession, we cannot verify storage conditions, contamination risk, tampering, or product integrity.

Why This Matters

Professional and clinical-grade skincare often contains active ingredients and targeted formulations that require quality control. To protect every client and maintain the highest standards, returned products cannot be restocked or resold.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 3 days of delivery with your order number and photos of the issue. We will review the issue and work toward an appropriate resolution.

Product Selection Support

We are happy to help guide product selection before purchase. If you have questions about skin type, concerns, routine compatibility, or which product is the best fit, please reach out before ordering.

Allergies and Reactions

Please review ingredient information carefully before use. If you have known allergies, sensitivities, are pregnant, nursing, or under the care of a physician, consult the appropriate professional before starting new products.

Order Accuracy

Please double-check your shipping address and order details before submitting your purchase, as orders begin processing quickly and may not be able to be changed after placement.